Sparrow Self-Employed Carers privacy policy
Our contact details
Sparrow Self-Employed Carers
3 Shaftoe Leazes, Hexham, Northumberland, NE46 3DF
Date of privacy notice: 09/01/2024
The type of personal information we collect
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (eg. name and contact details)
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Financial information
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ID documents
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by carers or customers for one of the following reasons:
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To enable us to verify identity, right to work in the UK or to corroborate information given to us.
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To communicate with you or provide services to you.
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To enable us to gather feedback about our service or the experience of care you had using our services.
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To enable us to carry out marketing and advertising activities.
How we use this information
We use the information that you have given us in order to provide services to you, to take payments and for service improvement. We may also use this information for marketing our advertising purposes.
We may also share this information with partner organisations such as for the provision of services such as ID verification, DBS checks, bookkeeping/accountancy, insurance, or training.
How and why we collect personal information
We collect information via our website, other tools such as communication platforms, and payment platforms.
We collect personal information for the following purposes:
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To allow us to carry out contracted and other services
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To enable us to communicate with you
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To enable us to process payments.
Lawful basis
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is contractual obligation and/or legitimate interest.
Third parties and your data
We may occasionally pass personal information to a third party for the purposes of service provision.
How we store your personal information
information is securely stored using industry standard cloud storage services and protected by 2FA (2 factor Authentication).
How long we intend to keep your personal information
We intend to keep data for the duration of your services with us and limited personal information for up to 5 years following the end of our services for the purposes of dealing with enquiries or complaints about any care services carried out. Following this period we will securely destroy or dispose of the information online and with any paper copies.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@sparrowcarers.co.uk if you wish to make a request
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@sparrowcarers.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk